We stand behind our designs and want you to be satisfied with your James Avery purchase.
We will always strive to take care of you fairly and honestly.
Make A Free Return in Store Or By Mail
In-Store
- Bring the items you wish to return in new, unused, and unaltered condition with a receipt or proof of purchase.
- Our Associates will assist you with your return. If you’re making an exchange, they can ensure your fit and size.
Please Note: Returns and Exchanges for James Avery products purchased at a James Avery retail store are not accepted at Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) or Army and Air Force Exchange Service locations. We apologize for any inconvenience.
By Mail
Free for Orders Shipped Within the U.S.
- Use the Return Form provided in your original shipment.
- Follow the rest of the steps using our online returns portal below.
Begin Your Return
An Item May Be Returned As Long As it Complies with Our Policies
Step 1
Complete the Return Form You Received with Your Shipment
Step 2
Be Sure to Include the Filled-Out Returns Form or Proof of Purchase with your Package
Step 3
Create a Return Label Using Our Returns Portal Create a Return Label
Print & Affix the created Return Label, As Well As the “Return Label ID” Located on the Front of the Packing Slip, to the Outside of Your Package.
Step 4
Ship Your Package Using the Options Available on the Label Instructions. Please Allow Up to 10 Business Days From Delivery for Processing.
Our Returns & Exchange Policy
We want every piece you choose from James Avery to be just right. If you need to make an exchange, we’re happy to help.
Items purchased directly from James Avery may be exchanged within 365 days of the purchase date, as long as they are in new, unused, and unaltered condition. Please bring your receipt or proof of purchase to any James Avery retail store for a smooth exchange experience.
If you don’t have a receipt, we may still offer an exchange at the current retail price, with the value applied to a James Avery gift card.
Purchases made through authorized retailers such as Dillard’s, Von Maur, AAFES, or airport locations can also be exchanged or returned at James Avery stores. These must be in new condition and accompanied by a valid receipt.
All exchanges and returns are reviewed individually to ensure the best service possible.
Returns & Exchanges FAQs
Do I Pay Postage for the Return Package?
Can I Return My Item/s to a James Avery Store?
I Misplaced the Return Form that Was Included in My Shipment. Can I Get a New One?
What are My Options for Exchanging?
How Long Does it Take to Process?
How Long Do I Have to Return My Item?
How Do I Return or Exchange a Gift?
I Would Like to Insure My Package and Pay for the Return Myself. Where Do I Send My Package?
Will I Be Notified When My Return is Processed?
Do I need to Contact James Avery Customer Service Prior to Shipping My Return?
How Will My Klarna Return be Processed?
James Avery x Consuela Handbag Warranty
We offer a one-year warranty on our handbags and jewelry keepers. Bring your receipt and damaged handbag or jewelry keeper to your nearest store. We will replace the handbag if inventory is in stock. If not, we’ll provide a James Avery gift card for the full amount of the handbag to be used in any James Avery store or at JamesAvery.com.