FREE SHIPPING AND FREE RETURNS

FAQS

Helpful Links

Designs From Our Archives

What is Designs From Our Archives of the Month?

Starting January 2025, we’ll bring back one retired design per month, which will be available for that month only, while supplies last.

Where can I purchase a Designs From Our Archives of the Month?

You can purchase these designs at a James Avery store or at JamesAvery.com.

Can I purchase Designs From Our Archives of the Month online and pick up in store?

Yes, these items will be available to order online and pick up in store.

When will each month’s Designs From Our Archives release be available for purchase online and in-store?

Each design releases at 10 a.m. (CT) if the first of the month lands on Monday through Saturday. If the first of the month lands on a Sunday, it is released at noon.

Will Dillard’s, Von Maur, AAFES or Airport locations participate in Designs From Our Archives of the Month?

Designs From Our Archives can be purchased from from any of the nine participating Dillard’s locations, however they cannot be purchased from Von Maur, AAFES or airport locations. They are also available at James Avery stores and at JamesAvery.com.

What if a design I want is out of stock?

There will be a limited number of each design monthly, so we encourage you to shop early in the month. Be sure to sign up for texts and emails to be notified when each new Designs From Our Archives is released.

Will these designs be added to the line after they are sold out?

No, these designs are only available for a limited time. Once the item is out of stock or the month when it is released is over, they will no longer be available to order or purchase.

How many Designs From Our Archives items can I purchase?

Customers may purchase a maximum of two of each design per transaction.

How did you choose the Designs From Our Archives?

We chose these designs to highlight a range of pieces that are iconic to the James Avery brand. We wanted to pick a mix of styles that represent the artistry that has been an integral part of our company since its founding in 1954.

Are these designs by Mr. Avery?

Some of these were designed by Mr. Avery, some were designed by others on the design team in partnership with Mr. Avery and some were created by designers who were trained by Mr. Avery, but all are inspired by his work.

Can I get my Designs From Our Archives design engraved?

No, Designs From Our Archives pieces cannot be engraved.

Can I order a Designs From Our Archives in a different metal?

No, these pieces are made in limited quantities and are not able to be altered or offered in another metal.

Will these designs be marked with a special stamp?

Yes, all designs will be stamped with the James Avery jeweler’s mark and the year the Designs From Our Archives™ was manufactured.

Can guests submit requests for future Designs From Our Archives of the Month?

Yes, reach out to our Customer Service team to submit requests, or fill out the form at Contact Us.

Payment Types

1. What payment methods are accepted?

We accept the following forms of payment, both online and in-store:
• Visa, MasterCard, American Express, Discover
• Apple Pay
• PayPal
• Klarna
• James Avery gift cards

Credit Cards

For added security, your billing address at JamesAvery.sbs must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.

Apple Pay

Apple Pay is one of the most convenient ways to pay in-store and online at JamesAvery.com. Simply choose Apple Pay as your payment method at checkout when using your Apple iOS device to complete your purchase.

At online checkout, when finalizing your payment through Apply Pay, please ensure that the shipping address is correct before finalizing your order.

PayPal

PayPal is a safe and efficient way to pay for your order on JamesAvery.com. PayPal enables you to securely send payments in-store and online with your credit card, bank account or PayPal account balance.

Simply choose PayPal as your payment method at checkout to complete your purchase. You will be directed to the PayPal login page to access your account securely. At online checkout, when finalizing your payment through PayPal, please ensure that the shipping address is correct before finalizing your order.

Klarna

Klarna and James Avery have partnered to provide flexible and easy online payment options through a “buy now and pay later” method in-store and online. You will be directed to Klarna login page to access your account or to create an account securely.

For a detailed overview of how Klarna works, please visit the FAQ page for Klarna.

2. Why don’t I see Apple Pay as an option?

You need to be signed into your iCloud account to see Apple Pay as an option on JamesAvery.com. If you are shopping on JamesAvery.com, you need to use Safari as your web browser.

3. Can I combine payment types?

For in-store shopping, you can combine any payment types of your choosing. On JamesAvery.com, you can combine a James Avery gift card with any one credit/debit card, PayPal or Klarna. We cannot accept combined payments using Apple Pay or prepaid gift cards at this time.